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Shipping & Returns

Order Processing
We need 1-2 working days to process your order before shipping. The delivery time for European countries the delivery will take 5-7 days. For countries USA, Australia, most countries of South America will be to 10 days.

Tracking
After we ship the package, customer will receive an confirmation email with a tracking number in it. Please track it on http://www.ems.com.cn/english.html for EMS information or http://www.cn.dhl.com/en.html for DHL information. The folowing countries: Germany, Italy, Belgium, Denmark, Switzerland, Luxembourg, please chooes DHL as expressage companies.
Online Tracking can track your package at different stages. If you canít track it, please try it again one or two days later, or ask our customer service for help.

Return Policy
In 14 days (from the day the goods is signed for /received), if you request returning the purchased item, it can be returned and refunded under the following conditions. The products should be sent back in original package, which means not being used (except tryout), worn, plastic removed, damaged, scratched or tampered with. All returns are at the customers' own cost.
When we receive the products sent back intactly, we will deduct $20-40 shipping & Handing Cost for the time we sent it to you and then give you a refund.
Please be noted that after 14 days we may not issue a refund, but exchange may be acceptable.
Please note that refund does not apply to watches that have suffered physical damage caused by the Custom. If it is the case, exchange will be advisable.

Exchanges
In 14 days (from the day the goods is signed for /received), if you find the products you purchase are not satisfying it can be returned and replaced under the following conditions:
The products should be sent back in original package, which means not being used (except tryout), worn, plastic removed, damaged, scratched or tampered with. All returns are at the customers' own cost.
When we receive the products sent back intactly, we will replace it with new one and ship it back to you.
As there is handing cost and shipping fee involved, please kindly understand that we have to charge you 10-20 USD as shipping & Handing Cost before we send you the replacement item.
Exchanges will be subject to price difference adjustment (if there is any).
Please be advised that if you want to replace the item after the guaranteed 14-day, you are suggested to contact us directly for further processing.

No reason asked, if you would like to return your watches for full refund, or exchange new watches, please Contact us first, we will send CORRECT return address to you.

Any refund/exchange must match the following conditions:

The watches must be unused, undamaged and have no blemishes.

Send back the item within 14 days from when you receive the watches.

All accessories must be returned with the watches, packaged with original packaging.

Refund terms:

A refund could take up to 10-30 days to be posted onto your credit card.

The shipping fee you cost when you send back will not be refund to you.

The money you paid to us include the shipping fee will be refund to you.

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